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Questions?

Feel free to contact us. Our customer service is willing to help you with the questions you have regarding your order.

Frequently asked questions

How long will my order take to be delivered?

Shipping within Europe takes 1 to 3 days. Orders within the Netherlands are delivered the next day, while deliveries to other European countries take 2 to 3 days. For orders outside Europe, delivery can take up to 5 days.

Your order will be delivered securely packed and fully protected. We use a special protection box to ensure that your water arrives in perfect condition, free of any damage. At HtoEAU, we prioritize quality and care from our facility to your doorstep.

If you’re not satisfied with our water, you can return any unopened bottles to us within 14 days for a refund. At HtoEAU, your happiness is our priority, and we’re committed to ensuring you have a positive experience with our products.

You can reach us via email, and we promise to respond within 12 hours. If you prefer a phone call, simply include your phone number in the email, and we’ll get in touch with you directly. We’re here to assist you!