Refund & Returns Policy
We want you to love our water as much as we do, but if you are not completely satisfied with your purchase, you have the right to return the products to The Hydrogen Innovation Company Ltd. within 14 days of receipt, provided the products are unopened, undamaged and all seals are intact. We do not accept partial returns of a shipment, but only an order in its entirety.
Before you attempt to process a return, we request that you kindly reach out to us by phone or e-mail, as we may be able to extend our advice on any issues or questions you may have regarding the order and subsequently offer a suitable solution.
You have the right to return your order within the aforementioned period of 14 days, commencing the day after your goods are delivered. Upon receipt of your returned, unopened shipment, we will contact you to reimburse your purchase cost.
The cost and responsibility for safe return shipping, as well as suitable and safe packaging is the sole responsibility of the customer. You can find additional information under the heading ‘Terms & Conditions’.