Contact us

If you are a customer, please complete the following form with details of your query and we will get back to you within 48 hours.

For any media or partnership queries, please email:

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There are several ways to contact HtoEau. Just choose the method that suits you best.

  • If you would like to speak to one of our Customer Service employees by telephone, please call +31 (0) 10 310 66 72, during the hours of 0900-1700.
  • You can email us anytime at:
  • You can complete the form on this page under Contact Us.
  • You can use our Chat service which you will find on the bottom right-hand side of our website, during the hours of 0900-1700.

We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you have ordered, we will exchange it, replace it, or refund you within 30 days of purchase. Please contact HtoEau Customer Service and our staff will be happy to help.

All information regarding your orders can be found in your Customer Account which you created during the purchasing process on our website. Your login details and password can be found in the confirmation email you received. If you have any questions about your Customer Account, please contact HtoEau Customer Service so we can provide you with assistance.